We have a strict quality-first policy. For critical components like batteries and charging ports, we only use high-quality Aftermarket Premium or Genuine parts. We never use generic, low-quality alternatives, as they lead to high failure rates and a bad customer experience. For back glass, we only use Genuine parts to ensure a perfect fit, durability, and water resistance.

For iPhone models before the iPhone 14 (non-Pro), replacing only the back glass with a third-party part can compromise the device's structural integrity and water resistance. To guarantee a factory-quality repair, we replace the entire back housing with a Genuine unit. This ensures the repair is durable and maintains the original feel and resistance of the device.

Our commitment to quality extends to all Apple products. We use specific, high-quality parts for each type of MacBook repair: Screens: We use Genuine, Refurbished, or Premium quality displays to ensure a perfect picture. Batteries: We use either Genuine or high-quality Premium batteries for longevity and safety. Keyboards & Trackpads: For these critical components, we only use Genuine parts to guarantee a perfect fit, feel, and long-term reliability.

Mail-in repair is simple! Submit our contact form with your device details and issue. We'll send a free, prepaid shipping label via email. Package your device securely and drop it at any USPS or UPS location. We repair it and ship it back insured. No campus visits needed!

Shipping is completely free for mail-in repairs. We provide a prepaid label for both directions, covering all costs. Just use the label we email you.

Typically 5-7 business days total: 1-2 days for shipping to us, 1-2 days for repair, 1-2 days back to you. Rush options available for an extra fee.

Yes! Your device is fully insured during transit. We use USPS Priority Mail with tracking, and you can opt for additional insurance if needed.

We'll always contact you before proceeding if costs exceed the initial quote. No work is done without your approval, and we prioritize transparency.

If you're in Pasadena, you can skip the shipping entirely! Go to our Schedule page and choose Drop-Off or Pickup. Pick a meeting location (PCC campus, Caltech, Old Town, South Lake, or East Pasadena), a date, and a time slot. We'll confirm your appointment via phone or WhatsApp. Just meet us at the spot, hand over your device, and pick it up repaired — most repairs are done the same day.

We serve all of Pasadena, including Pasadena City College (PCC), Caltech campus, Old Town Pasadena, South Lake Avenue, and East Pasadena. If you're within Pasadena city limits, we can arrange a convenient meeting spot like a coffee shop, library, or campus area.

If we have the part in stock, most repairs are done same-day — drop off in the morning, pick up in the afternoon. If we need to order a part, it adds 1-2 business days. When you schedule online, the form will show you whether the part is in stock or needs ordering. Mail-in repairs take 5-7 business days total due to shipping.

Yes! Whether you drop off locally or mail in your device, diagnostics are always free. We'll examine your device, identify the issue, and give you an honest quote before any work begins. No obligation — if you decide not to proceed, there's no charge.